FAQ
When should I place my order?
The short answer is, the sooner the better. While we do our best to fulfill as many orders as possible, we do book up, sometimes weeks in advance. We encourage you to contact us to secure your event date and setup time as early as possible to ensure our availability.
What is the ordering process?
Order requests should be initiated by completing a Request Form. Once we receive your form, you will be contacted via email to confirm our availability and follow up on order details. Once details have been discussed, we will send an estimate. You must accept the estimate by the expiry date to ensure our availability. We are not notified when estimates are accepted after the expiry date. After the estimate has been accepted, we will email you an invoice and a Services Agreement. Once the initial payment has been made on your invoice and your Services Agreement has been e-signed, your order is locked in and will be put on our calendar.
Why is it taking so long to hear back when I email you?
The short answer, we are BUSY. Amanda, the owner makes and delivers all the orders we produce. Making these beautiful arrangements takes time and while every customer is important to us, sometimes we have to focus on the current week’s orders before we can shift attention to the orders which are weeks away.
What if I don’t know what I want to order yet?
A retainer may be paid to secure your event date and setup time and order details can be confirmed closer to your event date.
How do I pay the retainer?
All payments must be made online. We will email you an invoice with a direct link to make payment.
What if I don’t pay the retainer by the due date?
Failure to make on-time payment may result in losing the date/time slot.
How long does it take to install a Balloon Garland?
Most installations take between 30 minutes to an hour and a half to complete.
Is there an order minimum?
There is an order minimum for weekend delivery. The minimum order amount is $350.00 for Friday - Sunday delivery. Orders not meeting the minimum may be picked up.
What if my event gets postponed?
In the unfortunate circumstance your event must be postponed, please notify us as early as possible. If we have not started making your order, we will do our best to accommodate the new event date, however, we cannot guarantee our availability.
When do I pay for my order?
Most order balances are due five days before the event date. Orders placed within five days of the event are due upon receipt of the invoice.
What if I want to cancel my order and I’ve already paid?
Any fees paid to Brookhaven Balloons are non-refundable.
Who will deliver my order?
The owner of Brookhaven Balloons, Amanda, makes and delivers all orders. Sometime she will be accompanied by an assistant.
How long will my balloons last?
Air-filled designs kept indoors in a climate-controlled area usually last for weeks. Helium-filled balloons, when kept indoors in a climate-controlled area may float for up to a week. These times are not guaranteed and vary based on conditions such as temperature and humidity.
What if I don’t pay my invoice on time?
Failure to pay your invoice on time may result in the cancellation of services. We do not begin making any orders until full payment is received so it is imperative to pay on time to ensure we have enough time to complete your order.
Do you have a showroom where I can browse and place an order?
No. Brookhaven Balloons is a home-based business we do not accept in-person orders or browsing.
Where do I pick up my order?
If you have scheduled a time to pick up an order you will pick up from our Brookhaven address. It is important to arrive ON TIME to ensure someone is available to hand off your order.